Terms & Conditions

Top Notch Kiln Dried Firewood / Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

Privacy Statement

We are committed to protecting your privacy. Only authorised employees within the company will have access to any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our clients.

Confidentiality

Any information concerning the customer will not be passed on to anyone. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by Top Notch Firewood will only be in connection with the provision of agreed services and products.

Payment

Debit Card, Credit Card, and PayPal are accepted. Our Terms of payment are in full prior to delivery

Refund Policy

In the event of cancellation or any dispute resulting in the goods being returned to Top Notch, payment will be returned to the customer minus all charges.

Delivery Policy

All deliveries will be delivered within 3 working days from placement of order.

A member of staff will contact you if there is an issue with your requested delivery date or the personal information provided.

Firewood

Due to Firewood being a natural product we do not take responsibility for small insects such as ants, spiders, etc. We recommend wearing gloves when handling Firewood.

Delivery lead times may extend during busy periods.

These terms and conditions form part of the Agreement between the customer and Top Notch Firewood. Your accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance of the full Terms and Conditions contained herein.