Frequently Asked Questions

FAQ

Why buy Top Notch Firewood?

Top Notch Firewood locally sources British Kiln Dried which is 100% sustainable and ready to burn effectively, both in open fires and stoves.

How much should I buy?

There are many factors to consider such as the stove’s efficiency, the type of wood, the frequency of use, etc. By using our kiln dried hardwood, our customers will burn on an average 2 to 4 cubic metres per season.

What type of wood do you sell?

We supply 100% British sourced kiln dried hardwood logs.

What’s the difference between burning hardwood and softwood?

Wood varies in hardness. Although both types of firewood can serve the same purpose, hardwood will create hotter smouldering coals and will burn for longer periods of time.

When is the best time to buy firewood?

We always have kiln dried firewood, no matter the season.

What is the lead time on delivery?

We provide fast delivery within three working days anywhere in mainland UK excluding Highlands and the Islands. For more information head to our Delivery page.

Is there a delivery charge?

All our deliveries are free of charge in mainland UK.

You can upgrade your order and pay £10 for specified AM or PM delivery, £35 for delivery before noon on a Saturday, or £15 for a specified delivery time.

Can I pay for my order on delivery?

No. All payments need to be made online. Our payment process is secure and safe. Orders can also be made by phone on 01895 820104.

Can I pick up my order?

No. We do not have a store front at our West Hyde processing facility.

How should I store the firewood?

Firewood should be stored in a dry place.

If in doubt, please call our support team on 01895 820104. You can order online 24/7 & schedule your delivery date.